How Do I Know When My Order Has Been Shipped?
As a member, you can go check your order on the website by clicking on “My Order”. We will also send you email notifications including the receipt number when your order has been shipped. If you shop as a guest, you will only receive the email notifications without having any access to check your order progress. After you receive the receipt number, you can check the shipping progress on the courier’s official website.
Which Shipping Courier Does Luxatme Use?
We use JNE shipping courier only.
When Will I Receive My Order?
We need 1-3 business days to process your order and the estimated time for shipping is usually around 2-3 business days for JADEBOTABEK area or 7 business days for other areas. Late arrivals due to bad weather, natural disaster, and courier’s internal constraints is beyond Luxatme’s responsibility.
What Should I Do If The Item(S) I Receive Is Incorrect Or Damaged?
We always make sure that the item(s) we send to your destination is in a very good condition which is why refund service for damaged item(s) is not provided. However, we still provide exchange service for incorrect shoe size only. This service is only applicable for 3 days after the item(s) is received in your destination. For further information, please check “Exchange Policy”.