FAQ


What is LUXATME?

The largest and most trusted e-commerce & Boutique that focuses on fashion products Bags as well as various other luxury products. With the direct purchase process and proper authenticity control, so LUXATME original product has a very affordable price by presenting the latest collection.

Yes, we have. Our store is located at Jl. Madrasah 11 G/H unit 5, Cilandak Timur Jakarta Selatan

You can shop with us by:

  • Visit LUXATME Boutique Store
    Jl. Madrasah 11 G/H unit 5, Cilandak Timur Jakarta Selatan
  • Online order at LUXATME Website
    LUXATME’s Official Website
  • Order via email or message
    Simply email us to info@luxatme.com or text to 087770467433

Our customer service will assist you to place your order everyday during office hours, from 9 am to 6 pm

  • Pick the products you love
  • Click Add to cart or buy now and click “continue”
  • Sign in via Facebook / Email
  • Type your delivery address and other details
  • Select your payment method and click on “Checkout”
  • Enter your payment details on the secure page
  • Woohoo! You will receive an order confirmation email once your order has been placed successfully.

You can search for products by browsing for collections, products, brands, campaigns on the “Search bar”, on the top right corner. Tell us what you’re looking for and we will find it for you!

  • To add items, you can click on “Add to cart” on the product page.
  • To remove or view items, click on “Go to cart” or “Cart Icon” (top right corner of the page), and select the items you wish to remove.

You can currently pay in IDR only.

To make a payment , Click on Cart > “Continue” > Select or input delivery address > SelectPayment method, and then click on “Pay”

Luxatme accepts all major credit cards supported by VISA, or Mastercard. Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by our payment gateway partners.

We do not retain your credit card information after your order is completed; it is submitted directly to our payment gateway partners for payment processing. Please be assured that every credit card transaction on Luxatme occurs within a secure environment. Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by our payment gateway partners.

You have to complete a payment no later than 24 hours.

No. We’re sorry, once the order has been placed, you may not change your payment method.

Yes. You can enjoy our free shipping service when you spend more with us!

All item(s) cost will be added up to give a Subtotal. Coupons will be applied at this stage, and this will reflect your total purchase cost based on your total purchase cost, respective shipping fee will be added on. Prior to your checkout, store credits will then be applicable at this stage. The final cost reflected will be your final payment.

We aim to deliver your item(s) as soon as we can from the date of order received and payment confirmed. Estimated delivery period can also be found in the respective item’s details page.

We will process your order immediately after the payment confirmation is received. For payment received on weekends or holiday, we will begin the process on Monday or the first business day after the holiday.

You can cancel your order via text or email only if the payment is not completed yet. The email/message should include your order ID. If you’re already completed the payment, the cancellation is not applicable.

We always make sure that the item(s) we send to your destination is in a very good condition which is why refund service for damaged item(s) is not provided. However, we still provide exchange service for incorrect shoe size only. This service is only applicable for 3 days after the item(s) is received in your destination. For further information, please check “Exchange Policy”.

As a member, you can go check your order on the website by clicking on “My Order”. We will also send you email notifications including the receipt number when your order has been shipped. If you shop as a guest, you will only receive the email notifications without having any access to check your order progress. After you receive the receipt number, you can check the shipping progress on the courier’s official website.

We use JNE shipping courier only.

We need 1-3 business days to process your order and the estimated time for shipping is usually around 2-3 business days for JADEBOTABEK area or 7 business days for other areas. Late arrivals due to bad weather, natural disaster, and courier’s internal constraints is beyond Luxatme’s responsibility.